Ordering


WE DO SLOW FASHION WONDERFULLY WELL.

All our garments are designed and studio made in England. They are bespoke and mostly available to pre-order. 

 

This means several things.

1. Your garment has been uniquely designed and created for your unique shape and size from beautiful quality fabrics. 

2. Each garment is either studio made to order or it's been created in just short runs. This means it's unlikely to sit on a rail unsold at the end of the season and end up as landfill.

3. By ordering a studio made garment of quality and durability, it's been designed and made to last several years instead of several washes. This has a more positive impact on the environment and again, reduces landfill.

4. Buying a garment which has been made in the UK reconnects us to our long history of British cloth and garment production. 

5. We do slow fashion wonderfully well. Your garment hasn't arrived on a plane or a ship. It's been designed and beautifully made in our studio here in the heart of rural England from fine quality fabrics.

 

Boutique Collection

These are our one off, limited stock collections which are currently available on the rails in our studio. They are both ready to wear and and 'made to order' garments.

Orders can be dispatched often within 48 hours if the garments are in stock. Otherwise, it can take a minimum of 7 days. If you require a stock item to be varied in hem length or varied in cut, it then becomes a made to order, bespoke item and will take longer to dispatch although if you need it quickly, you can ask us and we'll do our best to get the product to you as quickly as possible. 

Sizes 10-18 according to cut and styling. 

Special Collection

These are not stock items. They are made to order only subject to stock availability. These garments are bespoke and include a range of evening and occasion wearThey are all made from fine, luxury quality fabrics often embellished with beautiful detailing. They are mostly small runs of limited collections.

Sizes 10-18 according to cut and styling.

Designer Luxury Fleece Collection

This is our hugely popular bespoke luxury, catwalk collection of fleece coats, jackets and tops collection, available to pre-order. As these are bulky garments, each garment is individually cut out and made to order due to limited workshop space. We don't carry stock apart from workroom samples. Made from the finest quality, washable, anti pill plush,velvety feel fleece, our fleece collection is always in demand. 

Sizes 10-18 according to cut and styling.

 

Free Bespoke Fit Options

If you send us your shoulder to shoulder, this is a measurement taken from the end of one shoulder across the collarbone to the other shoulder, bust, waist and hip measurements, we can create an almost perfect fit with any of our garments on request. You can also request a shorter or longer length of sleeve or hem on garments too. This service is free of charge. 

 

 Larger And Smaller Sizes. 

We offer sizes 10-18  on our web site. But if you need a larger or smaller size in one of our garments, please contact us using the contact form. We can offer larger or smaller sizes in some of our styles and are happy to assist if we can. We will need your exact measurements to calculate the correct sizing and fit. The cost is generally the same but may vary depending on your requirements. 

 

How To Order the Bespoke Fit Options.

  1. Place your order via the ordering process on our web site selecting the size and colour option you require before going to checkout and paying for your order
  2. We will then send you an email acknowledging receipt of your order and asking you if you would like any variation on the cut, length sleeve or hem length if you are taller or shorter than average for example.
  3. Once we've collected all the details, we will then start on your order and email you when it's ready to be dispatched.

 

HOW WE SEND OUR GARMENTS

To reduce throwaway packaging,  all our garments are sent out in reusable clear, protective plastic garment bags so they are ready to hang up in your wardrobe. All you have to do us place the garment on a hanger inside the garment bag and store in the usual way. We send our clothing out to customers in plain, unmarked mailing bags. 

All orders are sent via first class Royal Mail tracked and registered post. A signature is required upon delivery.

 

TALK TO US. 

Please DO NOT order garments in multiple sizes because you are unsure of your correct size. Please either consult our sizing chart, or contact us for free, friendly help with sizing if you're not sure which size to order. You can send us your measurements and we'll work out your correct size. 

 

FABRIC STOCKS

We only ever produce a limited quantity of garments according to how much fabric we have in stock. This means we may only produce 6-8 garments of any one design out of our available fabric stocks. Our designs sell out quickly and often we are unable to repeat the fabric. Once it's gone we are unable to re order more of the same fabric so if you place an order and we've run out of the fabric for the garment you've purchased, please be assured that we will either offer you an alternative or give you a full refund immediately.

 

DELIVERY TIMES  

Once we receive your order, your garments are professionally cut and individually made up in our studio. They are quality checked for any faults then packaged and dispatched usually within 48 hours for in stock items and up to 14 days for made to order/bespoke fit items from receiving your order depending on how busy we are. In busy times such as the run up to Christmas, it's advised to order as early as possible not least because our fabric stocks soon run out. We recommend that you allow up to 14 -21 days for your order to arrive if you are in the UK. Delivery times can take longer if you are outside of the UK. All parcels are sent by registered mail, they are tracked and they will require a signature.

 

COVID -there may be some delays in delivery times due to Royal Mail staff shortages but mostly orders are arriving promptly.