Terms & Conditions
ABOUT US
All our online bespoke clothing listed on our web site is designed and made under the name of Nina Wornham. Our clothing is only produced in small, limited collections and is not available through other retailers. None of our clothing is bought in from outside sources or mass produced in a factory. Every garment is uniquely designed and professionally produced in our own studio in England.
PRICES & DELIVERY
Prices are as stated on our web site. Delivery is as quoted, which is normally within 48 hours if goods are a stock item, otherwise delivery may take longer upon which we will advise in writing. We will contact you by email to advise you of any order expected to take longer than usual or if goods or raw materials are out of stock. Because of the nature of our business, we are unable to guarantee a set date or specific delivery time. We can only offer an approximate delivery based on the stated fact that we design and produce our own products which can be made to order or made to customers specific tailoring requirements.
PRODUCT INFORMATION
Great care is given to describing all our products in detail relating to colour, composition, cut, quality, sizing, garment care instructions and an invitation to customers to email us directly with all requests and relevant details relating to their order. Because our products may be viewed by varying means of electronic devices, we cannot guarantee the accuracy of colours or photos when viewed using customers own monitor.
PRODUCT AVAILABILITY
In the event that you place an order for an item that is out of stock or has become unavailable, we will offer you a refund or an alternative immediately.
REGISTRATION
You warrant that when you access our web site and place an order, all the details you provide both personal and financial, are true, accurate and current. You also warrant that you are over 18 years of age and are legally entitled to enter into a contract.
PRIVACY POLICY
We respect and protect your privacy at all times and do not store or download your personal and private information. Our only records are for own own account keeping and are not accessed by or provided to third parties.
REFUNDS & RETURNS
Please refer to our Ordering, Delivery & Returns page for specific information.
For a full breakdown of our Terms & Conditions, please read below.
1. The contract between us - acceptance of your order.
We will require payment in full when you place your order. Your payment of the requested price for the goods represents your offer to purchase our goods. Your offer will be accepted by us when we email you informing you that the goods have been despatched. Our acceptance then forms a legally binding contract between us, we the seller and you, the customer.
2. Ownership of rights.
We reserve all rights for the content on our website. All rights, including copyright, in this website are owned by Nina Wornham. Any use of this website, including copying or storing in whole or part any of the content, other than for your own private, non commercial use, is prohibited. Unless our permission is given, you may not reproduce or share any of our content for any purpose.
3. Accuracy of content.
All reasonable care has been taken with the preparation of content with our website. We have especially ensured that all prices are correct and that all our products have been accurately described. Unless we have described otherwise, all photos show an accurate representation of our goods.
4. Damage to your computer.
Every effort has been made to keep our website virus free. We cannot guarantee that how you access or use our website will not cause damage to your computer or electronic device. It is your responsibility to make sure you are using the correct anti virus software to use our website. Except on the basis of any negligence on our part, we will not be held liable for any loss or damage arising to electronic devices or computers as a result of using our website.
5. Availability.
All our garments are either made to order or part of a limited stock run. All orders are subject to acceptance and availability. If the goods you have ordered are not available, we will contact you by phone or email providing you have given us your contact details. We will offer you the option to cancel your order and offer you a refund, an alternative or to wait until we can make the goods available within an acceptable time frame.
6. Payment terms
We will deduct payment for the amount due from your nominated account once we have received your order. This is unless delivery cannot be fulfilled within 30 days. No liability can be accepted by us if a delivery is delayed due to you providing us with incorrect payment or delivery details. If we cannot collect full payment for the goods, we may cancel the contract and/or cancel all further deliveries to you. This does not affect our additonal rights.
7. Delivery charges.
Delivery charges are currently free in the UK mainland.
We will deliver the goods to the address you have given us when you placed your order. It is your responsibility to ensure this information is complete and accurate and must include name, address, post code and a contact telephone number. All deliveries must be signed for. We accept no liability for any loss or damage to the goods once they have been delivered unless it has been caused by our own negligence. We will aim to deliver the goods within the reasonable, normal time frame but we cannot guarantee specific delivery times. If delivery of your goods is delayed beyond our reasonable control, we will rearrange delivery for an alternative date. You will become the owner of the goods once they have been delivered to and signed for by you. They will then be held at your own risk and we will not be held liable for any damage or loss accidental or otherwise.
8. Risk and ownership.
All risk and ownership of the goods passes to you once delivery has occurred, or if you fail to take delivery, the time when we tried to deliver. You become the owner of the goods once they have been successfully delivered and when we have received a cleared and full payment. Goods are supplied for your own personal use only and are not for resale.
9. Acknowledgement and acceptance of your order.
You will need to provide us with a current in use email address and we will notify you in writing as soon as possible to confirm receipt of your order followed by a back up email to confirm your details. Acceptance of your order occurs on despatch of the goods.
10. Cancellation rights.
Under the Distance Selling Regulations you have the legal right to cancel your order within 7 days of receipt of your goods with the exception of any goods that are made to order items, bespoke or specifically tailored and cut to order. You do not need to provide a reason for cancelling your order. However you will need to notify us if you wish to cancel your contract.
11. Returns policy.
Once you have notified us that you wish to cancel your contract, any sum of money debited from your account will be returned to yout account as soon as possible or within 30 days of your order PROVIDED that goods are returned to us in the new, unworn condition in which they were supplied. Again, this does not apply to made to order or specifically tailored bespoke goods. You will be given a full credit for the costs of returning any goods that are faulty.
12. Cancellation by us.
We reserve the right to cancel the contract between us if ; a) we have insufficient stock to meet your order, b) we do not deliver to your location, c) one or more of the goods you ordered was listed in error at an incorrect price. If we do cancel your contract, we will notify you in writing by email and recredit your account for the full amount as soon as possible or within 30 days of your order.
13. Liability
If you do not receive the goods you have ordered within 30 days of the date of your order, we will not be liable unless you notify us in writing by email within 60 days of the date on which you ordered the goods. If you notify us of a problem under these terms, our obligation will be a) to replace the goods, b) to replace any shortage or non delivery, c) to offer you a full refund.
14. Changes to legal notices.
We reserve the right to change and update these terms and conditions and request that you observe them as often as possible. We are not obliged to notify customers as and when we update our terms and conditions.
15. Law, jurisdiction and language.
This website, any content contained therein and any contract brought into being as a result of usage of this website, is governed by and construed in accordance with English law. Parties agreeing to any such contract agree to submit to the jurisdiction of the courts of England and Wales. All contracts are brought into being and concluded in English.
16. Privacy.
You have read and agreed to be bound by the terms of our Privacy Policy.
21. Third party rights.
No part of these terms and conditions is intended, not shall they provide any rights to a third party.
22. Privacy statement
We, Nina Wornham, are committed to protecting the privacy of our customers and anyone who uses our website. We aim to preserve the right of our customers confidentiality and do not share, store or download any information that you provide to us.
23. Cookies.
Cookies are a form of data that a web site can send to your browser to be stored on your own system. You can control whether your computer accepts cookies. Cookies do not store or contain sensitive information such as your personal details, address or credit card information. We do not link to, or exchange cookies with any third parties.
24. Security.
We do everything within reason to secure and protect your information. We cannot guarantee the security of any data you disclose online and will not be liable for any breach or loss of security unless this is due to negligence on our part.
If you have any queries please use the Contact form to write to us.
The Couture Studio
1 High Street, Long Buckby, NN6 7RR